Unlimited Reliable Support
Phone | Email | Chat
24/7 Help Desk Services
When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With EBM’s 24/7/365 Help Desk services, employees always have a way to submit their issue and quickly get in touch with the IT support team to solve their technology woes.
By submitting a help desk ticket, chatting or calling in for a resolution to your IT issues, our trained technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. If the issue cannot be resolved remotely, EBM will dispatch an onsite engineer immediately. Our experienced technicians will provide your organization the support that you need to get back up and working ASAP.
Our advanced help desk solution provides the following features:
- 24/7/365 support from a friendly, certified and knowledgeable (about your organization) engineer
- Fast and reliable response time
- Ticket and time tracking through personal customer portal
- Fast customer service survey after each closed ticket
- Follow up on unresolved/unresponsive tickets
- Recommendations and knowledge transfer if the issue arises again